Customer Service

Heath Boice-Pardee writes about serving others during the coronavirus pandemic.

-DD

Customer Service Initiatives in Higher Education

Academic Impressions developed a list of ten points to be covered in a customer service initiative .

-DD

The following related video was created by Converge Consulting

Customer Service

Debbie Qaquish reviews the basics of extraordinary customer service .

-DD

The Cost of Automated Customer Service

Evan Schuman comments on what is lost when a firm switches to automated customer service. It is the human element, the positive interactions, the follow up questions.

-DD

Customer Relationship Management in 2016

Jennifer Schiff offers tips for prospering with customer relationship management.

-DD

Listening to Customers

David Strom provides ways to listen to your customers . Some of this involves gathering feedback from your customer service staff, and some listening requires initiatives that directly interact with customers.

-DD

It's Fixed!

Paul Glen warns about two words which result in customer disappointment .

This post reminds me of the exhortation of Bob Chaffee - "Underpromise and overdeliver!" -DD

The Future of Customer Service

Trendwatching.com has released a report entitled: "The Future of Customer Service ."

-DD

 

Seven Ways Crowdsourcing Can Enhance Branding and Customer Loyalty

Jennifer Schiff shares Seven Ways Crowdsourcing Can Enhance Branding and Customer Loyalty . Two ideas seem very creative:

1. Running a contest where customers review your website for images for a customer greeting card, and
2. Encouraging customers to post pictures of themselves using your product.

These crowdsourcing activities cause users to review your website, and they furnish grist for future public relations efforts.

-DD

Computer Algorithms Aid Customer Service and Health Care

I just finished reading the audiobook version of Christopher Steiner's Automate This . Steiner explores how algorithms ("bots") have created striking improvements in customer service, and are poised to impact health care. Recommended.

On the same topic, Joab Jackson reports that IBM has launched a customer service smart bot based on its Watson chess player engine.   Lucas Mearian notes that IBM is also working to program Watson so that it can pass the U.S. Medical Licensing Examination.

-DD