Computer Algorithms Aid Customer Service and Health Care

I just finished reading the audiobook version of Christopher Steiner's Automate This . Steiner explores how algorithms ("bots") have created striking improvements in customer service, and are poised to impact health care. Recommended.

On the same topic, Joab Jackson reports that IBM has launched a customer service smart bot based on its Watson chess player engine.   Lucas Mearian notes that IBM is also working to program Watson so that it can pass the U.S. Medical Licensing Examination.

-DD