Knowledge Handler

Information Sources & Information Sifting Techniques

: Name: David Dial; Location: Cleveland, Ohio, United States

I am a retired librarian, most recently serving at Indiana Wesleyan University's Cleveland Education Center.

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Wednesday, August 17, 2016

The Cost of Automated Customer Service

Evan Schuman comments on what is lost when a firm switches to automated customer service. It is the human element, the positive interactions, the follow up questions.

-DD

Labels: customer service

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