Knowledge Handler

Information Sources & Information Sifting Techniques

: Name: David Dial; Location: Cleveland, Ohio, United States

I am a retired librarian, most recently serving at Indiana Wesleyan University's Cleveland Education Center.

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Sunday, October 10, 2021

Peril of Positivity

Gareth and Rhodri Leng write about the human tendancy to cite sources or evidence which pictures a positive (or favorable) result.

-DD

Labels: Hope, Positivity bias

Saturday, October 04, 2014

It's Fixed!

Paul Glen warns about two words which result in customer disappointment .

This post reminds me of the exhortation of Bob Chaffee - "Underpromise and overdeliver!" -DD

Labels: customer service, Hope