Weaponized Incompetence

Callie Ahlgrim explains the term " weaponized incompetence ", which describes a technique where a person declines to accept shared responsibilities.

This term is usually used to describe manipulative stubborness. However, sometimes this behavior can be fostered by a very "competent" person who sharply criticizes every effort of the "incompetent" individual. The result is that the "competent" person is percieved as domineering, and the passive "incompetent" gives up trying. Ahlgrim suggests communication and training tips that can motivate and emable willing individuals to fulfill mutually agreed responsibilities.

-DD

Gaining Interpersonal Trust

Jenny Woo provides three tips for gaining interpersonal trust :

1. Ask questions that elicit deep feelings,
2. Mirror verbal tone and body language, and,
3. Share personal mistakes and failures.

-DD

Trust Is Essential to Profits

Gregg Sterling says that loss of trust can cost firms billions in revenue, citing an Accenture study.

-DD

Trust, Social Spaces, and Room Design

Thornton May expounds on the value of cooperation to companies and other ventures. He cites research by Dr. Karen Stephenson which indicates that cooperation can be measured, and may be enhanced by specific room layouts and techniques.

More influential than room layouts and social manipulation is the the underlying level of trust between collaborators. To be productive, trust must exist between the individual persons involved in group projects for collaboration to flourish. Too much competition within a group destroys the dynamics that make the assembled players creative and dynamic.

My additional reading on this by topic indicates that solitude is as important to creativity as social spaces, justifying the existence of private spaces. Balance is necessary for optimum productivity.

-DD

Personal Information and Corporate Trust

Marc Ferranti notes that trust issues are a large issue for Web sites that use personal data . Storing personal information allows a Web site to offer a personalized shopping experience, but concerns about data breaches or corporate sale of personal information clouds this advantage.

-DD