"Yes, And . . . " in Fraught Communication
Sarah Todd describes using the phrase 'Yes, and ...' to encourage cooperation in emotional negotiations.
-DDLabels: communication, Improve
posted by David Dial | 8:17 AM
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- Name: David Dial
- Location: Cleveland, Ohio, United States
I am a retired librarian, most recently serving at Indiana Wesleyan University's Cleveland Education Center.
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